Janine brings over 20 years of international experience in consulting, training, marketing, process improvement, project management and product development for global blue chip firms. Her work has resulted in developing measurable processes to successfully translate prestigious brands into superior customer experiences that increase satisfaction, loyalty and profitability.
Bob has more than 30 years of consulting knowledge in the financial services industry acting in senior positions advising major international firms in the United States, Europe, East Asia and the Middle East. He has led a number of teams to deliver significant process improvement programmes and significant operating and cost efficiencies.
With 25 years of retail banking experience in a number of senior positions, Shanker brings with him significant knowledge in change management and process improvement, sales and relationship management, as well as incisive knowledge of many other functions within a bankâ€™s domain.