Our People

Who is in Our Team?

Our team has many years of experience in delivering sales and service excellence, process improvement and brand and employee engagement programmes, in banking and finance, property development, commercial retail and a wider range of industries. Set below are brief summaries of our key staff.

Janine Bensouda

Janine Bensouda

President

Janine brings over 20 years of international experience in consulting, training, marketing, process improvement, project management and product development for global blue chip firms. Her work has resulted in developing measurable processes to successfully translate prestigious brands into superior customer experiences that increase satisfaction, loyalty and profitability.

Bob Andrzejewski

Bob Andrzejewski

Partner

Bob has more than 30 years of consulting knowledge in the financial services industry acting in senior positions advising major international firms in the United States, Europe, East Asia and the Middle East. He has led a number of teams to deliver significant process improvement programmes and significant operating and cost efficiencies.

R. Shanker

R. Shanker

Lead Facilitator

With 25 years of retail banking experience in a number of senior positions, Shanker brings with him significant knowledge in change management and process improvement, sales and relationship management, as well as incisive knowledge of many other functions within a bank’s domain.